At Golf Gear Pro, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a straightforward and hassle-free returns and exchanges process. Please review the details below to understand how to proceed with a return or exchange.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. You must also initiate the return or exchange within 15 days of receiving your order.
Non-Returnable Items
Based on our product categories, the following items are non-returnable due to hygiene or safety reasons:
- Golf Gloves
- Golf Balls
- Grips & Shafts
Returns & Exchanges Process
- Contact Us: To initiate a return or exchange, please contact our customer service team at [email protected] within 15 days of receiving your order. Provide your order number and details about the product you would like to return or exchange.
- Receive Return Authorization: Once your request is approved, you will receive a Return Authorization (RA) number and instructions on how to proceed.
- Package the Item: Securely package the item in its original packaging, including all accessories and documentation. Attach the RA number to the outside of the package.
- Ship the Item: Send the package to the address provided in your return instructions. We recommend using a trackable shipping service to ensure the item reaches us safely.
- Inspection & Processing: Once we receive your return, our team will inspect the item. If it meets our return criteria, we will process your refund or exchange.
Refund Timeline & Method
Refunds will be processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method used during the purchase. Please note that shipping fees are non-refundable.
Exchange Process
If you are requesting an exchange, please indicate the desired replacement item in your initial email. Once the returned item is received and inspected, we will ship the replacement item to you. Shipping fees for exchanges will be charged unless the return is due to a defect or error on our part.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear Golf Gear Pro Team,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:
- Product Name: [Product Name]
- Reason for Return/Exchange: [Briefly explain the reason]
- Preferred Action: [Refund/Exchange for [Product Name]]
Please provide the Return Authorization number and further instructions.
Thank you,
[Your Full Name] [Your Contact Information]Contact Us
If you have any questions or need assistance with your return or exchange, please contact us at:
Email: [email protected]
Address: 2830 Adonais Way, Atlanta, US 30303
Thank you for choosing Golf Gear Pro. We appreciate your trust in us and are committed to providing you with a seamless shopping experience.